ToonieBet Privacy Policy for Ontario Players and Site Visitors

Effective Date: August 4, 2026

Last Updated: August 4, 2026

This Privacy Policy explains how Canadix Limited collects, uses, discloses, stores and protects personal information when you visit ToonieBet, create an account, contact support, use casino or sportsbook services, make a payment or manage responsible gambling controls. It applies to our website, mobile services, account tools, communications and related support channels.

Who controls your information

Canadix Limited operates ToonieBet under Ontario registration OPIG1280338. Privacy questions can be sent to [email protected] or raised through 24/7 live chat. Our registered office is Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta.

Information we collect

We collect information that you provide directly and information created through account use.

Account and contact data includes your name, date of birth, residential address, email address, telephone number, username and account preferences.

Verification data can include government-issued identification, proof of address, payment ownership evidence, transaction records, source-of-funds information and source-of-wealth material.

Payment and activity data includes deposit and withdrawal requests, payment route, amounts, balance movements, wagers, game rounds, sports bets, promotion use and transaction status. We do not ask you to send full card credentials through support messages.

Technical data includes IP address, device identifier, operating system, browser, app version, session logs, security events, approximate or precise location used for Ontario confirmation, cookies and similar identifiers.

Communications data includes live-chat messages, emails, telephone records where lawfully recorded, complaints, responsible gambling contacts and marketing choices.

Why we process personal information

We use personal information to create and secure accounts, confirm age and Ontario location, deliver casino and sportsbook services, process payments, administer bonuses, investigate fraud, complete KYC and financial-risk checks, enforce account rules and answer support requests.

We also process information to comply with legal and regulatory obligations, operate responsible gambling controls, detect harmful or unusual account patterns, resolve complaints, maintain transaction records, measure service performance and improve site or app functionality.

Legal grounds for processing

Depending on the information and purpose, processing may be necessary to perform our agreement with you, meet a legal or regulatory obligation, protect legitimate business and security interests, establish or defend legal claims, or act on consent. You can withdraw consent for consent-based processing, including certain marketing choices, without affecting earlier lawful processing.

Cookies, local storage and measurement tools

We use essential cookies for login, security, location, session continuity and account settings. Performance and analytics tools help us understand page use, error rates and device behaviour. Marketing technologies can record campaign interaction and communication preferences. Browser or device settings can control non-essential cookies, although blocking essential storage can affect account functions.

When we share information

We can share relevant information with hosting and technology providers, payment processors, identity and location-verification partners, customer support tools, fraud-prevention services, game and sportsbook suppliers, professional advisers and data-security providers. We can also disclose information to iGaming Ontario, the Alcohol and Gaming Commission of Ontario, law-enforcement bodies, courts or other authorities when required.

Service providers receive only the information needed for their role and must handle it under contractual and legal safeguards. We do not authorize them to use account data for unrelated purposes.

International processing and safeguards

Some providers and corporate operations can process information outside Ontario or Canada. Privacy laws in another jurisdiction can differ. We use contractual, organizational and technical controls intended to protect transferred information and limit processing to the stated service purpose.

How long we retain data

Retention depends on account status, transaction history, regulatory recordkeeping, fraud prevention, responsible gambling obligations, disputes and legal claims. We keep information only for the period needed for those purposes, then delete, anonymize or securely restrict it according to our retention process.

Security controls

We apply encryption in transit, access controls, authentication measures, monitoring, secure hosting, fraud detection, staff procedures and incident management. No electronic system removes every risk. You must keep login credentials confidential, use a unique password and notify support when you suspect unauthorized access.

Your privacy choices and rights

Subject to applicable law, you can request access to personal information, correction of inaccurate data, deletion, restriction, objection, portability or information about processing. You can withdraw consent and opt out of marketing through account preferences or the unsubscribe route in a message.

We may need to confirm identity before completing a request. Certain information must be retained when regulatory, security, responsible gambling, dispute or financial-record duties apply. You can also raise a concern with the relevant privacy authority.

Age and children’s privacy

ToonieBet is for people aged 19 or older in Ontario. We use age verification and account controls to prevent underage gambling. A parent or guardian who believes a minor has supplied information should contact us immediately.

Responsible gambling information

Limit settings, Break in Play choices, self-exclusion status and support contacts can involve sensitive account information. We process that information to apply the requested control, meet player-protection duties and prevent circumvention.

External websites

Our site can contain links to third-party resources. Their privacy practices and security controls are governed by their own notices. Review those terms before supplying information outside ToonieBet.

Changes to this policy

We can revise this Privacy Policy when services, legal duties or data practices change. The Last Updated date identifies the current text. Material account-related changes can also be communicated through the site, account or registered email.

Privacy contact

Email privacy questions to [email protected], open 24/7 live chat or call +1-844-789-4200. Include enough detail to identify the request, but never send your password or complete payment credentials.